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Receptionist - State Farm Agent Team Member

Full Time in North Charleston, SC

ROLE DESCRIPTION
As a Receptionist - State Farm Agent Team Member with Mike Stuckey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, handling inbound phone call and walk in traffic, and anticipating the needs of the customers that you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance risks and options.
  • Have a "service plus one" mindset to uncover and offer additional products to customers.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Handle in-bound and walk-in customer traffic and assist with coverage and billing questions.
QUALIFICATIONS
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • A desire and initiative for personal growth.
BENEFITS
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Learning to market Property, Casualty, Life, and Health insurance products.
  • Paid time off (vacation and personal/sick days)
  • Teledoc Health services with no co-pay
  • Company paid employee Life Insurance
  • Traditional and Roth 401(k) with company match available after 12 months
  • Valuable career-building experience
Compensation $40,000.00 - $80,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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